How often do my service providers deliver as agreed? How flexible is my service provider in case of exceptions? How customer focused is my service provider towards my customers? Does my service provider has the right knowledge and resources in-house?

Indicators that determine the overall image of a service provider; quantifiable factors which often show surprising results. Quite often within an organization the image of a service provider strongly differs from the actual performance and that is not surprising since a negative experience remains much longer in our memory than a positive one.

Geraedts Business Experts collects and analyzes such data based on standardized processes including but not limited to periodic auditing and daily measurements on shipment level.

The results form the basis for improvement plans that result in more efficient processes, clearer communication and a higher quality of service and as supplier management is not an action on its own, we offer you some tools and methodologies that make it easy for you to control your service providers in order to ensure continuity in the quality for the long term.